Shipping Timeline, Refunds and Exchanges


Shipping Methods and

Estimated Delivery Dates



UPS Next Day Air (Early AM)

Two days from today.


UPS Next Day Air (Afternoon)

Two days from today.


UPS Next Day Air (End of Day)

Two days from today.


UPS Second Day Air

Two days from today.


UPS Second Day Air AM

Three days from today.


UPS Three-Day Select

Three days from today.


UPS Ground

Four days from today.


UPS Ground

One week longer than next day service.


Estimated arrival dates are for domestic orders placed today. Please note adjustments must be taken into account for holidays and weekends.

Estimated arrival dates don't apply to:

·                     Deliveries to Alaska, Hawaii, PO boxes and rural areas

·                     Deliveries made to U.S. territories, APO, FPO and international addresses

·                     Items that are out-of-stock at the time of ordering

Please Note:

·                     Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

·                     Some orders may require a signature for delivery.

Packages Do Not Ship on the Following Holidays:

·                     New Year's Day

·                     4th of July

·                     Martin Luther King Jr. Day

·                     Labor Day

·                     President's Day

·                     Thanksgiving

·                     Memorial Day

·                     Christmas


You have 30 days from the receipt of your completed order to return product fro exchange or refund.  New unopened products will be honored for any reason.  Open products will be handled on an individual basis.

1. Please include a copy of your receipt or if you no longer have one, a letter with the following information:

·                     Name

·                     Order number

·                     Address

·                     Phone number

·                     E-mail address

·                     When, where and by whom the purchase was made

·                     Reason for the return

·                     Purchase price of the item(s)

2. Please specify whether you would like an exchange or a refund.

3. Insure the package for your protection and return to:

            Aio Media Group, LLC

            1903 Broadway E.

            Seattle, WA  98102